Agenda > Register

Market overview highlighting key issues and opportunities
Kevin Carter, Market Cohesion - download presentation

Kevin presents an independent assessment of the latest market thinking. Drawing on the findings from Market Cohesion's recently published and comprehensive report titled 'The Commercial Implications of VoIP in Europe'. Kevin highlights the key opportunities and implications for corporate users resulting from the rapid development of VoIP. He will also explain the effect that this disruptive technology will have on the competitive landscape and how current telephony pricing models will soon be smashed.

Integrating with Microsoft Office - corporate desktop developments
Sanjay Patel, Microsoft - download presentation

Sanjay presents Microsoft's approach to the practical issues associated with managing different modes of real-time communications. These include: delivering a fully integrated user experience that works seamlessly with existing desktop applications; providing an instant messaging (IM) solution and an extensible, real-time collaboration platform to connect people, information, and business processes in real time.

Building an incoming call handling strategy
Tony Knight, TeleWare - download presentation

Incoming calls are critical to the business. A poorly managed incoming call handling strategy will, at best, create a poor impression of the business and increase customer frustration and impatience. At worst, missed or delayed calls from potential customers or key partner contacts can mean direct loss of revenue. Tony looks at how the corporate can use IP Telephony applications to develop an incoming call handling strategy that ensures calls are handled appropriately.

The Case of Cushman & Wakefield Healey & Baker
Clive Pemberton, European IT Director & Partner
Cushman & Wakefield Healey & Baker - download presentation

Clive presents his views of "Exploiting the latest IP Telephony Developments to maximise customer service and efficiency". He highlights the pain and the pleasure experienced by his own organisation.