Agenda

UK Research findings
Cliff Mills,
Senior Analyst, PMP Research
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Cliff shares the latest end user research conducted in January 2006 across UK businesses and will address questions such as - what plans organisations have in place? How effective are they? How often are disruptions to Telephony services experienced and what is the business impact?

Telephony Business Continuity - Strategy
Margaret Hopkins
Telecoms Analyst
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This session discusses the implementation of Business Continuity strategies for telephony. Margaret is an experienced independent Telecommunications strategy consultant; combining insight into technology, economics and business planning. She writes reports about the future of telecommunications with a strong emphasis on numerical analysis such as demand forecasts and business case models and has project management experience in consulting, IT and collaborative research projects.

Case Study reviews
Lesley Hansen,
Marketing Director, TeleWare plc
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Lesley examines the business and technology issues, actions and re-actions of real case studies drawn from todays FTSE 100 and the specific experiences learned during the recent hurricane Katrina disaster in the USA.

Open discussion and debate