Morning Agenda

08:30

Coffee & Registration

09:15

Welcome Address by Stephen Fox, Director, PMP

09:30

Keynote Sessions - Climatic Change, Industry in Europe

The Government's view

Richard Barrington,
Director for Industry Office of the e-Envoy

Richard Barrington, Director for Industry for the Office of the e-Envoy which reports directly to the Prime Minister, will present the strategic challenge facing the Government in its quest for the UK to become "the best place in the World for e-Commerce" by 2005. Barrington is seconded to the Office of the e-Envoy from the IT industry where he has held a number of senior positions.
He is responsible for encouraging UK Business to grasp the opportunities e-Commerce brings.

The Advisor's view

Charles Swain,
Head of Enterprise Technology
Andersen's Business Consulting Group

Charles Swain, Head of Enterprise Technology for Andersen's Business Consulting Group will explore what he believes will be the key issues impacting IT strategies in industry over the next two or three years.
Swain specialises in complex pan-European implementations for clients in a range of industry sectors including consumer products and services.

The Corporate view

Jeff Ace
Vice President of Business Operations and Business Development
AT & T

Jeff Ace, Vice President of Business Operations and Business Development in EMEA, will provide a large company's view on New World Commerce and how this is changing the way industries operate in Europe. Jeff draws on a wealth of experience gained in the IT communications industry to offer valuable insight into the key advantages new technologies will bring to all types of businesses. Dynamic, reliable and flexible communications solutions are a key enabler of effective new-world commerce systems:
Jeff will be discussing which technologies are hot and which are not.

11:00

Coffee

11:45

Elective Sessions

Improving efficiency and cost in the IT department
Corporate IT departments and professional services organisations are constantly looking for new ways to improve efficiency and reduce cost. For some time Professional Services Automation (PSA) has been acknowledged as a key tool to address these issues. What is it and how can it help my business? This session on PSA will review how it can help organisations in tough economic times and discusses the decision criteria to ensure the success of projects when considering PSA solutions.

Network Security: staking your corporate credibility on secure e-business?
Impending tough legislation on data protection will touch every e-business company. What is the potential impact on your network, your IT infrastructure, your business? Are you making the right decisions? Are you buying the most appropriate technology? Are you asking the right questions? AT&T network security specialist and international security standards guru Paul Jennings gives you the inside edge on the risks and issues to be aware of, including the Regulation of Investigatory Powers Act (RIPA). One of the industry's leading experts will guide you safely through a potential minefield for anyone involved in e-business.

CRM and Integration
Nothing creates customer disloyalty more than being asked to repeat themselves over and over again to different parts of the same business. Providing customer facing staff with all the right information often requires tight, rapid, seamless integration with your core backbone applications such as the supply chain, billing and accounts. This session looks in business terms at the technology landscape introducing terminology and understanding of the broad components and capabilities available today. Rounding up with the experiences and lessons learned over several case studies and highlighting the benefits accrued and discussing the key issues to be faced to ensure success!

Ayman Gabarin
Vice President Europe Changepoint Corp

Paul Jennings Manager
Firewall and Security Solutions
AT&T Business EMEA

Ron Grevink and Anand Singh
WRQ

12:30

Lunch