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facing the future
Professional Services Automation

- SUPERCHARGING THE BOTTOM LINE

Tuesday 10th October 2000 - Plaisterers Hall, London
Thursday 12th October 2000 - Radisson SAS, Amsterdam

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The virtual consultancy, for the first time, can now be realised. With the right controls a virtual consultancy could threaten even the largest of professional services organisations (PSOs).

Growth in the service sector is soon predicted to exceed 70% of global GNP. Nowhere is this growth more apparent than in the demand for Management Consulting and IT professional services. This sector in Europe already represents well over 1,000,000 professionals and even that is not enough!

Competition to attract resources and keep them satisfied and profitably employed is putting intense pressure on project margins and operational efficiency. Professional services automation (PSA) is expected to be the key to survival in this highly-competitive market.

Will you be an aggressive leader in the field achieving reduced operational costs, better project turnaround times, improved margins, quality and customer satisfaction or will you suffer at the competition's hands?

the opportunity

IT services are forecast to surpass $700 billion worldwide by 2003, with some services lines showing year on year growth exceeding 50%. How can professional services organisations (PSO) take maximum advantage of this spectacular opportunity without being held back by the finite capability of their own infrastructure? What is the opportunity cost?

the reality

Many services organisations and departments still use rudimentary databases, spreadsheets and paper-based systems to run their businesses. The burden of administering projects and the pressure to deliver is preventing managers from spending the time to find those step change improvements that can write their organisation into the history books. Is this risk worth taking? What are the options available to you and your competitors?

the future

In a consulting/services market where individuals can change allegiance and bring whole clients with them, the current market leaders recognise that this threat can come from anywhere and they are already acting. Professional services organisations capable of utilising the technologies available will create much higher satisfaction amongst staff, customers and partners, reducing operational costs, improving project turnaround times, margins and quality. The effect of this will be to catapult these organisations into dominant positions in their field fuelling growth at the expense of their competitors.

This Fast-track seminar provides senior professionals, system integrators and consultants with a unique opportunity to listen to and question leading experts and implementers in this most significant area of business evolution.

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SPEAKERS & AGENDA - London and Amsterdam
17.30pm   Registration and Refreshments
18.00pm Welcome and introduction by PMP
  Professional Services Automation - ROI Study results - IDC
  It's a case of Automation - Various case studies will be presented
  Shaping up for the new economy - Changepoint
  Questions & Answers
20.00pm Refreshments and Networking
   
 

Session 1:

Professional Services Automation -

ROI Study results
Thomas Jakobsen
IDC

Thomas will share some of the findings from their current Return on Investment (ROI) study and discuss the way ahead for professional services organisations in today’s challenging internet environment. The results will undoubtedly provide an invaluable insight into the opportunities presented by PSA software.

IDC is one of the world's leading providers of technology intelligence, industry analysis, market data, and strategic and tactical guidance to builders, providers and users of information technology.

Session 2:

It's a Case of Automation

Mark Lindsay, Service Director, Biomni – Amsterdam, London

Nils Petter Liljedahl, Managing Director Electric Farm ASA – Stockholm

Nils Petter and Mark Lindsay will share their experiences of attempting to automate a professional service environment. They will discuss the objectives set out, lessons learnt and benefits gained in a real-life examples. Electric Farm ASA, is a rapidly-growing Norwegian e-commerce Professional Services Organisation.

Biomni is a leading provider of e-procurement solutions. As a 50/50 joint venture between Computacenter plc and Computasoft Ltd, Biomni manages the largest e-procurement trading community in Europe.

Session 3:

Shaping up for the new economy

Ayman Gabarin
Vice President Europe - Changepoint

Ayman will explain the supplier’s view of the day to day issues faced by professional services organisations and the effect of these on performance.

He will discuss how suppliers of professional services automation software are helping by responding to these challenges and will show just how far it is possible to go already.

The sessions will be followed by light refreshments when the opportunity will be provided to network and discuss key issues with your peers.

Tuesday 10th October 2000 - Plaisterers Hall, London
Thursday 12th October 2000 - Radisson SAS, Amsterdam

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