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The
UK market represents over 20% of all European revenues and
head count in the Professional Services sector . Competition
here is over 5 times higher than anywhere else in Europe.
Clients
are demanding closer relationships with their suppliers
and even transparent and direct access to their project
information. As consultants are forced into ever higher
utilisation rates how will they find the means to manage
projects effectively. Is this the beginning of a vicious
spiral or is there a better way?
In advising other industries how to deal with the threats
and opportunities presented by the Internet and e-business,
have the larger Professional Services Organisations (PSOs)
left it too late themselves? Will the emergence of e-markets
in the service sector dramatically cut fee rates and allow
the nimbler, smaller practices to threaten the bigger firms?
How can the larger PSOs protect
themselves?
the opportunity
Experts
predict the IT services industry will grow to $722 billion
by 2003. E-business integration services alone are forecast
for year on year growth exceeding 50%. How can Professional
Services Organisations (PSOs) take maximum advantage of
this spectacular opportunity without being held back by
the finite capability of their own infrastructure? What
is the opportunity cost?
the reality
Changing
market dynamics have forced PSOs to focus on improving their
internal operations in order to maximise their business
results and customer satisfaction. The effects are reported
in the news daily. Surprisingly, for companies who have
spent years advising others, many consultancy organisations
still use rudimentary databases, spreadsheets and paper-based
systems to run their own business. In this new environment,
how will these systems affect the managers' ability to determine
the most strategic or profitable engagements? And in this
increasingly competitive environment how will profitability
and customer satisfaction be impacted by the most difficult
and problematic key of all - resource scheduling?
the future
Professional
services and how they will be delivered are expected to
dramatically change because of the opportunities presented
by the Internet. Virtual services communities that are 100%
web-based, collaborative and interactive will provide individual
users a view into their functions to bid for assignments,
manage client relationships, plan engagements/projects or
locate, request or assign 'best fit' resources from anywhere
in the world. So, how can the Services Industry resolve
the conflict between the finite capabilities of its infrastructure
and the huge opportunity for wealth on offer?
This
fast-track seminar provides senior professionals, systems
integrators and consultants with a unique opportunity to
listen to and question leading experts and implementers
in this most significant area of business evolution.
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