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Welcome and introduction.
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Maximising workforce effectiveness - strategy, drivers
and gains
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R. David Hofferberth
Vice President
Aberdeen Group
World leading authority, David Hofferberth, looks at the
strategic issues facing internal services groups in achieving
and proving value to the organisation. Drawing on the latest
research results, David will examine the forces driving change,
the strategies to adopt and illustrates the gains and ROI
benefits that can be realised.
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Making it all work together
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Ann Browne
Vice President
Lawson Software
With many years running her own professional service company,
Ann Browne draws on her experience to take a closer look at
the practicality of achieving strategic improvements. She
will review the processes, infrastructure and technologies
available to enable PSO’s to align with and achieve their
business objectives.
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Reaping the rewards A Case Study
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A leading player will share it’s first-hand experience of
pursuing these business improvements. Highlighting the road
to success, they will illustrate the challenges faced by a
major global organisation, the reasons for implementing a
services automation solution and the benefits that can be
clearly demonstrated.
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Close.
Question and answer session:
The formal sessions will be followed by light refreshments
where the opportunity will be provided to network and discuss
key issues with the expert speakers and your peers.
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