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| 1. Does your organisation rely on a significant
billable workforce to generate annual revenue? |
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Yes |
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No |
| 2. How large is your billable workforce? |
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Less than 50 |
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50 to 100 |
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101 to 250 |
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251 to 500 |
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501 to 1000 |
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1001 to 2500 |
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2501 to 5000 |
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Over 5000 |
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| 3. Does your company track average utilisation
per billable resource? |
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Yes |
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No |
| 4. What is the current average percentage
utilisation of your billable workforce? |
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Less than 65% |
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65 to 70% |
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71 to 75% |
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76 to 80% |
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81+% |
| 5. Is the ability to track average utilisation
by billable resource important to your company? |
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Yes |
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No |
| 6. To achieve these improvements how
important is it to have your professional services support system
fully integrated with:- |
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Essential |
High |
Medium |
Not at all |
| Payment and invoicing |
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| Resource management |
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| Project management |
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| Utilisation and reporting |
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| Time & expenses |
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| Finance and accounting |
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| Human resources |
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| Payroll |
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| Revenue forecasting |
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| 7. Please rank the importance of the
following to your company? |
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High |
Medium |
Low |
| Reduce billing cycle time |
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| Reduce unaccounted time |
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| Reduce time and expense processing |
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| Increase resource utilisation |
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| Improve executive understanding of the
business |
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| Increase project effectiveness and efficiency |
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| Reduce cost of doing business |
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| Improve cash flow |
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| Improve quality of client services |
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| Increase collaboration among employees |
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| Improve pipeline planning & forecasting |
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| 8. Does your company use manual time
and expense processes? |
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Yes |
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No |
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| 9. Does the majority of your billable
workforce submit their time & expense by paper/fax? |
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Yes |
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No |
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Other
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| 10. Has your company invested in Professional
Services Automation (PSA) software? |
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Lawson |
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In-house developed |
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PeopleSoft |
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SAP |
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Oracle |
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Agresso |
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J D Edwards |
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Other
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No |
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Don't know |
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| 11A. If YES, are you pleased with your
PSA software |
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Yes |
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No |
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Not sure |
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| 11B. Does your PSA software integrate
with back office systems? |
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Yes |
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No |
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Not sure |
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Don't have PSA software |
| If YES, which back office systems |
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Financials |
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Human Resources |
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Procurement |
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Supply chain |
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Other
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| Is this integration important to your
company? |
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Yes |
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No |
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| 12. Does your company have Resource Management
software? This software assigns and manages resources for projects
such as resource scheduling, forecasting, skills assessment, resource
search and utilisation reports. |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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| 13. Does your company have Project Management
software? This software manages project delivery, budgeting, engagment
length, program evaluation and review technique, project scheduling,
staffing, import and/or export with Microsoft Project. |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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| 14. Which of the following Project Scheduling
or Project Management software does your company use? (Check all
that apply) |
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Microsoft Project |
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Primavera |
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Project Workbench |
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Lotus Notes |
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Artemis |
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Panorama |
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Propriety Tool |
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Excel |
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Other
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Don't have this software |
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| 15.Does your company have Time &
Expense software to manage costs associated with engagements? |
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Yes |
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Not sure |
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Excel |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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| 16. Does your company use Partner or
Subcontractor Relationship Management software to manage and schedule
subcontractor and other partners? |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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|
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| 17. Does your company have Collaboration
Management software? This software allows for real-time communications
and information sharing during engagements, real-time business,
common access, Internet communications tools, project roles or knowledge
usage tracking. |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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|
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| 18. Does your company have Knowledge
Management software? This software captures, organises and reuses
structured and unstructured information such as best practices templates,
full-text searches and key-word searches. |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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|
|
| 19. Does your company have Performance
Management software? This software analyses and provides assessments
of business operations through reporting tools. |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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|
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| 20. Does your company use CRM - Customer
Relationship Management software? This software develops and maintains
current potential client information, contact lists and sales call
tracking. |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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|
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| 21. Does your company use Opportunity
Management software? This software manages customer information,
activity, proposal generation or contract preparation templates. |
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Yes |
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Not sure |
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Don't have this software |
| Is or would this software be important
to your company? |
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Yes |
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No |
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| 22. In which of the following have you
budgeted to invest in the coming year? |
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PSA - Professional Services Automation |
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Financials |
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Human Resources |
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Analytics - Performance Management |
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Procurement |
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None or the above |
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Other
|
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| 23. How much does your company anticipate
saving/benefiting by these software investments each year? |
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Less than £150,000 |
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£150,000 to 250,000 |
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£250,000 to 500,000 |
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£500,000 to £1 million |
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£1 million to £2 million |
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More than £2 million |
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Not sure |
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| 24. Which best describes your industry
sector? |
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IT Services |
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Government contractor |
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Staffing |
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Management consulting |
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Software vendor |
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Engineering or architecture |
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Business services |
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Marketing, advertising, PR |
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Research |
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Facilities services |
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Other
|
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