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Welcome and introduction.
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Maximising workforce effectiveness
- strategy, drivers and gains
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R. David Hofferberth
Vice President
Aberdeen Group
World leading authority, David Hofferberth, looks at the
strategic issues facing internal services groups in achieving
and proving value to the organisation. Drawing on the latest
research results, David will examine the forces driving change,
the strategies to adopt and illustrates the gains and ROI
benefits that can be realised.
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Creating a value centre - making IT all work
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Louis Periera
Vice President
Lawson Software
Louis Pereira takes a closer look at the practicality of
achieving strategic improvements. From the review of an organisations
services process infrastructure to the techniques available
to enable Service groups to align with and achieve the corporate
business objectives.
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Reaping the rewards
- lessons along the way
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Mike Tresise
Financial Director
Amey Plc
Mike Tresise will share his experience via practical case
study material in pursuing these business improvements himself.
Highlighting the road to success, Mike shares the lessons
learned along the way, the benefits accrued and the results
that can be clearly demonstrated.
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Close, followed by Question and answer session:
The formal sessions will be followed by light refreshments
where the opportunity will be provided to network and discuss
key issues with the expert speakers and your peers.
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