Value from Voice IntegrationWednesday 12th July, 2006 This event is FREE of charge for Consultants. Technology advances have now put the possibility of driving real business processes through telephony interfaces such as the mobile phone and by "voice" command on the agenda of many customer centric organisations. Going beyond traditional IVR systems that simply put customers/callers in touch with the right services, today businesses are looking at integrating full voice driven services which directly interface with business processes, applications and databases to create real customer service and productivity gains. Find out what this new market opportunity will mean over the next few years, the latest technology available today and what is already live in action! |
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